Frequently Asked Questions
Everything you need to know about shopping with Tony Bianco USA.
What are your shipping options and delivery timelines?
We offer standard and express shipping across the USA. Standard shipping typically takes 3-7 business days, while express delivery arrives within 1-3 business days depending on your location.
How do I return or exchange an item?
We accept returns on unworn items in original packaging within 30 days of purchase. Please visit our online returns portal to generate a prepaid shipping label and initiate your refund or exchange.
How do I determine my correct shoe size?
Tony Bianco shoes are generally true to size. We provide a comprehensive size guide on each product page that includes measurements in inches and centimeters to help you find the perfect fit.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and interest-free installment options via Afterpay.
How can I track my order once it has shipped?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress in real-time.
Are your products made from genuine leather?
Yes, the majority of our footwear is crafted from high-quality genuine leather and premium materials. Specific material details for every style can be found in the 'Product Details' section on the item page.